Shipping & Policies

For your convenience, we allow you to register on our website so the next time you place an order with us, all you have to do is login to your account. This also allows you to check on your order status, and order history.

Since orders go into production right away, orders cannot be modified or cancelled once they are placed.

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PAYMENTS ACCEPTED:

Credit Cards (Visa, MasterCard, American Express, Discover, Diners Club and JCB), and Paypal.com

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PROCESSING TIME:

All Orders ship out within 3-6 business days.

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SHIPPING INFORMATION:

Shipping Made Simple! Enjoy flat-rate shipping for just $4.99, no matter how big your order grows. Shop your heart out!

We ship within the USA only.

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SALES TAX:

All residents in the following states will be charged applicable sales tax at checkout:
Missouri
Colorado
Florida
Louisiana
Mississippi

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RETURN POLICY:

Since all items are made to order, and many are personalized, all sales are final.

By completing your purchase, you acknowledge and agree to this policy, which applies to all products and services we offer.

That said, your satisfaction is important to us! If your item arrives damaged, we’ll gladly make it right (see details below).

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DAMAGED PRODUCT

We sincerely apologize that your order didn’t arrive in perfect condition! While we carefully inspect every item before it leaves our warehouse, occasional issues can slip through. Please allow us to make it right—we’re happy to assist with a replacement.

To ensure a smooth resolution, please inspect your items as soon as they arrive. If you discover any damage, Contact Us within 14 days of delivery.

Unfortunately, items reported after 14 days or that have been used are not eligible for replacement. Thank you for your understanding!

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ADDRESS VERIFICATION:

It is solely the customer's responsibility to supply a correct address. Even slight errors, such as an incorrect zip code or apartment number, may delay or prevent timely delivery. Please contact us immediately if an incorrect address was given and we will do our best to correct the matter. If your order has already been shipped, we are not liable or responsible for any issues that may arise such as misplacement, theft, or delay. ORDER CHANGES CANNOT BE MADE ONCE YOUR ORDER IS IN PROCESSING.

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TRACKING INFORMATION:

All processed orders will have applicable tracking links emailed to the email address used on the order. Please allow 2-3 days for tracking details to populate on the tracking website.

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. If the tracking number shows that the item has been delivered, we ask that you contact your local USPS office about the delivery.

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PRIVACY POLICY:

Here at Heart + Soul Expressions have the utmost respect for our customers' privacy. In no way will we violate this philosophy. We will not release any information gathered about our customers. Any information that we gather from our customers will be compiled anonymously and used solely for our statistical purposes. The statistical information we gather from our customers will be used to help us enhance the shopping experience for our customers. Any privacy concerns should be directed to info@heartsoulexpressions.com; we take all privacy concerns very seriously and will respond appropriately and quickly. Our customers have been our number one priority and will continue to be our first priority in the future.